Hosted PBX - Quick Guide
Voicemail
Checking Your Voicemail
Voicemail can be accessed by dialing *95 then “Send” or “Dial” from your phone. Some desk phones are also equipped with a voicemail button with an envelope key on them. Both can be used for accessing the voicemail system.
The default voicemail PIN is set to 1234. When you log in for the first time you will be asked to change this.
Accessing Other Mailboxes
To access another user’s voicemail, you may dial *95 + (their extension number). For example if the other user’s extension is 222 you would dial *95222 and you will be prompted for their PIN.
From Outside the Office
To access your voicemail from outside, you can simply call your phone and hit the * key when your voicemail prompt plays.
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Voicemail Greetings
Your voicemail system holds 4 separate audio greetings. Unavailable, Busy, Name & Temporary. In most cases you will only be required to record your unavailable message and your name. Your Name recording will be played if you have no other recordings, it is also used for the company directory.
Please setup your Name (option 5) and Unavailable message (option 1)
Common Tasks
Transferring Calls
Depending on the model of the phone, you may have a dedicated transfer key, or a “Transfer” key on screen during an active call. Pressing this key will place the active call on hold, and present a dial tone to call the remote party. You will be able to speak with the remote party prior to hitting the “Transfer” key once more to pass the call to them.
Transferring a Call Directly to Voicemail
Perhaps you want to drop a caller directly into someone's voicemail without disturbing them. You can do this as a silent transfer. To silently transfer a call directly to someone’s voicemail transfer enter *95 before the extension.
Three-Way Calling
While on an active call you will have a “Conf” key appear on screen. Depending on the model of phone you may have to press “More” to see it. Pressing this key will place the active call on hold, and present a dial tone to call the third party. Once connected you will be able to speak with the third party prior to hitting the “Conf” key once more to bridge the 3 parties.
Transferring a Call Directly to Voicemail
Perhaps you want to drop a caller directly into someone's voicemail without disturbing them. You can do this as a silent transfer. To silently transfer a call directly to someone’s voicemail transfer enter *95 before the extension.
Call Actions
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*21 - Pick up any ringing call
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*21 + Ext - Pickup ringing call at EXT (ie *21555)
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*85 - Block caller-ID on outbound calls
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*65 - Restore caller-ID on outbound calls
Queue Actions
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*96 - Agent log into queue
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*98 Agent log out of queue
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*26 - Agent paused/make-busy
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*28 - Agent un-paused/make-ready
Phone Actions
*70 - Deactivate call waiting
*71 - Activate call waiting
*78 - Activate Do-Not-Disturb
*79 - Deactivate Do-Not-Disturb
Quick Guide
If you have any additional questions give us a call any time
Unlimited Calling in North America*
256 Solutions includes local calling to all Canadian provinces and all contiguous 48 US states. For this reason only 10-digit dialing is required, there is no need to dial a 1 or a 9 before making any calls within North America. You will not be charged long distance if you do enter a 1 first however.
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*NT, YT, NU, AK, and HI are billed by the minute
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